Who We Are
Trusted plumbing service company in Palm City that is looking to add a dedicated Office Manager / Service Dispatcher to their growing team. This is a full-time, long-term opportunity with a company that values organization, teamwork, and customer service.

The Opportunity – Office Manager / Service Dispatcher (Plumbing Service)
This role is the hub of the service department, handling everything from dispatching plumbing technicians to managing office operations and customer service. The person in this role will be the first point of contact for customers with plumbing needs, booking jobs and coordinating service calls for a team of 4 to 8 technicians.

The ideal candidate is detail-oriented, bilingual (a strong plus), knowledgeable about the plumbing trade, and experienced in Vision CRM or a similar service management platform.

Responsibilities - Office Manager / Service Dispatcher (Plumbing Service)

• Answer incoming calls from customers with plumbing service needs and book jobs accordingly

• Dispatch and coordinate 4–8 plumbing technicians, ensuring timely and efficient schedules

• Order parts and distribute to technicians when needed

• Process service paperwork, timecards, and estimates

• Enter payments and manage collections as needed

• Support month-end processes, PTO tracking, and weekly reporting

• Use Vision CRM for dispatching, scheduling, and updating records

• Maintain organized office operations and support leadership with administrative tasks

Qualifications - Office Manager / Service Dispatcher (Plumbing Service)

• 3+ years of experience in office management, dispatching, or customer service

• Experience in plumbing service dispatch or a related trade is highly valuable

• Strong knowledge of Vision CRM preferred

• QuickBooks Online (QBO) and Paylocity experience is a plus

• Excellent communication and organizational skills

• Bilingual (English/Spanish) is a strong plus

• Ability to multitask in a fast-paced service environment

Office Manager / Service Dispatcher (Plumbing Service)Job Details

• Position: Office Manager / Service Dispatcher (Plumbing Service)

• Location: Palm City, FL

• Schedule: Monday – Friday, 7:00 AM – 4:00 PM (overtime available)

• Pay: $50,000 – $80,000 annually (based on experience)

• Benefits: Full benefits after 90 days, including health, dental, vision, and 401(k) retirement plan

If you have experience in service dispatch, customer service, and plumbing industry knowledge, this is an excellent opportunity to step into a leadership role and build a long-term career. Apply today to become a key part of this Palm City team.